Return and Replacement Policy Indusroof

Return and Replacement Policy Indusroof


Indusroof collaborates only with reputed and trusted brands from the industry. All the products delivered are checked by quality staff and ultimately dispatched to customers. But as an e-commerce platform, we understand there are chances of some defects rarely experienced. To assure satisfaction for our clients, we have standard Return and Replacement policies that are transparent and equal for all our orders. 


Replacement Policy

Once clients receive the goods, they may discover some manufacturing defects. Under such circumstances, clients should comply with the following policy as laid out by Indusroof. 

  • Only issues with manufacturing defects will be entertained.
  • We will not address any other issues related to products like size or other specification issues misunderstood by clients.
  • If there is a manufacturing defect with the product, it is to be informed to Indusroof customer care within 10 days of order delivery.
  • Any issue raised after a 10-day delivery period will not be entertained.
  • Our customer care executive will confirm different aspects of the product's issue. 
  • Once the executive is satisfied that the problem is a manufacturing defect, they would place a replacement request.
  • The replacement request would mean you would get a similar product as ordered without any manufacturing defect. 
  • The standard replacement procedure will be followed for all the orders except those with specific guidelines from distributors.
  • If a distributor has chosen not to allow replacement Indusroof would not be able to help.


Return Policy

Indusroof does not entertain any return requests. We understand that clients' orders are under their best knowledge. It would not be possible to return the product and receive a refund. Indusroof would only deal with manufacturing issues to replace them with the same fresh products without defects. 

The above mentioned are standard rules and procedures for Replacement and Returns. These procedures will be followed with all the orders. But, if there are some specific changes with these policies and rules, they would be specified on the product page. The details on the product page regarding Returns and Replacements will be considered final always. Indusroof is authorized to change and update its returns and replacement policies in the future with or without notice to customers. On placing orders with Indusroof, the customer agrees to the abovementioned policies.